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Autonomous Software Knowledge Management

Agentic AI Platform for Enablement of Customers, Partners, and Internal Teams of Software Companies.

Trusted by Professionals in Leading Companies Worldwide

Who Does GoodGist Enable?

Partners

Customers

Internal Support Teams

1

Partner Enablement

Equipping partners to sell and support effectively

Benefits

Time Machine

Accelerate Onboarding

Rocket

Boost Sales Performance

Money Bag

Reduce Support Burden

People Working Together

Increase Engagement

2

Customer Enablement

Empowering customers to maximize product value

Benefits

Profile

Streamline Adoption

FAQ

Enhance Self-Service

Facebook Like

Improve Satisfaction

Helping Hand

Drive Retention

3

Employee Enablement

Ensuring sales, marketing, tech teams are empowered to excel

Benefits

Recruiting

Slash Onboarding Time

Installing Updates

Continuous Upskilling

Intelligence

Boost Productivity

Supply Chain

Retain Top Talent

GoodGist AI-Native Enablement Solution Provides

Personalized Onboarding

Use-case-centric Guidance

Real-time High-precision Support

1

Partner Enablement

Equipping partners to sell and support effectively

Benefits

Time Machine

Accelerate Onboarding

Rocket

Boost Sales Performance

Money Bag

Reduce Support Burden

People Working Together

Increase Engagement

2

Customer Enablement

Empowering customers to maximize product value

Benefits

Profile

Streamline Adoption

FAQ

Enhance Self-Service

Facebook Like

Improve Satisfaction

Helping Hand

Drive Retention

3

Employee Enablement

Ensuring sales, marketing, tech teams are empowered to excel

Benefits

Recruiting

Slash Onboarding Time

Installing Updates

Continuous Upskilling

Intelligence

Boost Productivity

Supply Chain

Retain Top Talent

We Overcome The Limitation Of Online Discussion Forums

On the other hand users are generally quite verbose on the discussion forums providing code, screenshots, and error logs into the discussion. However, it takes a knowledgeable individual on the forum to review, ask relevant questions, and provide a solution. These take time and risks a question going unanswered. The agentic workflow with the deep domain knowledge can handle this instantly.

We Overcome The Limitations Of Static LMS Or KMS For Learning

Most software training is provided in a top-down approach where standard content is delivered via LMS or KMS to end-users in a one-size-fits-all approach which doesn't handle the proficiency, role, and use-case of the individual making the training just a general information session rather than effective learning. Effective learning should be personalized and adaptive based on the learner. It requires a dynamic learning platform that automatically adjusts content to the individual learner's needs.

We Overcome The Limitations Of Vanilla Question Answering Support Systems

End-users are not always verbose with their requirements and a one-shot-answer automated support system cannot handle nuances to solve problems. This requires an agentic workflow that has deep domain knowledge and can probe for the right context to generate answers

We Overcome The Limitations Of Vanilla Question Answering Support Systems

End-users are not always verbose with their requirements and a one-shot-answer automated support system cannot handle nuances to solve problems. This requires an agentic workflow that has deep domain knowledge and can probe for the right context to generate answers

We Overcome The Limitation Of Online Discussion Forums

On the other hand users are generally quite verbose on the discussion forums providing code, screenshots, and error logs into the discussion. However, it takes a knowledgeable individual on the forum to review, ask relevant questions, and provide a solution. These take time and risks a question going unanswered. The agentic workflow with the deep domain knowledge can handle this instantly.

We Overcome The Limitations Of Static LMS Or KMS For Learning

Most software training is provided in a top-down approach where standard content is delivered via LMS or KMS to end-users in a one-size-fits-all approach which doesn't handle the proficiency, role, and use-case of the individual making the training just a general information session rather than effective learning. Effective learning should be personalized and adaptive based on the learner. It requires a dynamic learning platform that automatically adjusts content to the individual learner's needs.

Why Agentic AI Approaches Surpass Vanilla RAG-based AI for Knowledge Management

Read White Paper

Some Case Studies And Value Delivered

EPM Software

Fortune 100 Software Company

  • 45% reduction in onboarding time
  • 35% decrease in support costs
  • 55% increase in partner engagement

Legacy HCM Software

A Leading Provider Of HCM Software

  • 55% reduction in onboarding time
  • 8% improvement in NPS score within 3 months

MDM Software

Fortune 100 Software Company

  • 40% reduction in support tickets
  • 30% reduction in time to support

Innovative Features of Goodgist

Autonomous Learning

Personalized learning paths automatically generated for every stakeholder based on their role, proficiency, and use-cases making onboarding fast, relevant and non-overwhelming making it highly effective.

Autonomous Answers

Real-time step-by-step issue resolution with high-precision AI agents to give solutions and not just any-response which reduces the burden of internal support teams and help scale easily without increasing the support costs or response time.

Our AI-powered platform delivers the right knowledge to the right stakeholder at the right time, revolutionizing software-centric enablement.

How GoodGist Works

1

Integrates with Existing Content

GoodGist seamlessly integrates with your existing content sources, such as product documentation, videos, support ticket systems, CRM/PRM, knowledge bases, LMS, etc.

2

Builds Domain-Centric Knowledge Graph

Map the complex web of concepts, relationships, and levels of information to create an authoritative knowledge base.

3

Uses Intelligent Query Understanding

Analyze user queries to identify key concepts, context, and intent for targeted information retrieval.

4

Personalized Proficiency Mapping

Assess the user's expertise level to provide information tailored to their knowledge and needs.

5

Dynamic Information Requirement Mapping

Determine the specific data and insights required to address the user's information needs.

6

Authoritative Knowledge Source Selection

Identify the most credible internal and external sources to fulfill the user's query accurately.

7

Targeted, Contextual Retrieval

Fetch the relevant information from knowledge bases to generate a comprehensive, tailored response.

8

Adaptive Response Generation

Deliver the information in the most effective format and language to meet the user's requirements.

9

Rigorous Quality Assurance

Ensure the response is current, relevant, accurate, and aligned with the user's original intent.

10

Continuous Learning From User Interactions

Learns from user feedback and responses to content

The Pain Points We Solve

High Training Content Creation Costs

$5K-$50K per hour of training and onboarding content

Information Overload

Stakeholders struggle to find relevant information

Escalating Support Costs

Up to $1000 per support ticket resolution

Slow Response Times

Growing user base exponentially increases delays in support response times

Powering Industries with GoodGist

Enterprise Software

GoodGist empowers leading ERP, EPM, MDM, RPA, CRM, HRMS, and BI/Analytics vendors to enable their customers and partners at scale

Hyperscalers

Cloud, PaaS, and IaaS providers can use GoodGist to help customers deploy, scale, and optimize their platforms.

SaaS Providers

GoodGist helps SaaS customers master applications, driving retention and revenue growth.

Open-source Software

GoodGist accelerates learning, implementation, and troubleshooting for open-source software users.

Manufacturing

GoodGist onboards employees and field engineers on tools and technology to manage complex machinery.

Financial Services

Banks, insurers, and financial firms use GoodGist to onboard, train, and support their customers.

Healthcare

Healthcare organizations equip staff and patients with personalized guidance and knowledge resources.

Education

Educational institutions enhance learning and provide support for faculty and students.

Where Traditional Knowledge Management Approaches Fall Short

Slow and Expensive

Manual creation and curation of knowledge resources is a slow, labor-intensive process that is costly to maintain and scale.

Ineffective Approach

A one-size-fits-all knowledge base fails to meet the unique needs and contexts of diverse partner, customer, and employee users.

Inefficient Search

Traditional search functions are inadequate when users need quick access to specific answers, leading to frustration and wasted time.

Real Challenges, Real Solutions

Problem

GoodGist Non-Users

GoodGist Users

Onboarding

Takes long time and effort

Smooth and efficient

Continuous Learning and Upskilling

Struggle to stay updated with latest info or takes time to build skills

Always up-to-date with AI-driven knowledge base

Sales and Marketing

Difficulty accessing and utilizing materials and knowledge of product, customers, and market trends.

Seamless access to instant knowledge at fingertips

Technical Support

Delays in resolving technical issues

24/7 AI-powered instant support

Scalability

Challenges in managing growing knowledge among customers, partners, and employees creating information overload and burnout

Effortless scalability with providing the right knowledge and the right amount to individuals based, instantly, on their use cases

Implementation

A long time and effort to translate customer requirements into proper reference architecture and solution architecture

Step by step implementation guide based on the use case with proper reference and solution architectures

Why Choose GoodGist?

Innovation Leaders

Leverage our patent-pending AI technology to revolutionize enterprise enablement.

Agile & Responsive

Rapidly adapt the platform to your evolving needs, ensuring a future-proof solution.

Proven Impact

Unlock significant improvements in engagement, productivity, and operational efficiency.

Flexible Pricing

Benefit from a usage-based model that scales cost-effectively as your requirements grow.

Expert Team

Trusted by leading enterprises, our AI veterans and serial entrepreneurs are ready to partner with you.

How Much Does GoodGist Cost?

Starter

$500 / month

Up to 30 active users included
Additional Users: $10 per active user per month
Advanced

$5000 / month

Up to 500 active users included
Additional Users: $5 per active user per month
Enterprise

Custom

Custom Pricing Plan.
Contact us at sales@goodgist.com

Let’s Together Pioneer the Transformation of Customer Success and Partner Enablement
with Autonomous Learning, Support, and Knowledge Management via Agentic AI

Request A Free Trial

Key Differentiators

Rapid Deployment

Go live in as little as 3 days, enabling quick integration and time-to-value.

Seamless Integration

Embed GoodGist in existing portals or use as a standalone solution, providing flexibility.

APIs For Deep Integration

Deep integration capabilities for custom workflows, tailoring the platform to your organization's needs.

Usage-Based Pricing

Flexible, cost-effective scaling as your requirements evolve, ensuring a smart investment.

AI-Powered Personalization

Tailored experiences for every user, delivering the most relevant content and support.

Next Steps

1

Schedule a Demo

See GoodGist in action and learn how it can benefit your organization.

Schedule Now

2

Discuss Your Use Cases

Understand how GoodGist can address your unique enablement challenges.

3

Start a Proof-of-Concept Trial

Experience the platform's capabilities and validate the impact.

4

Explore Pricing Options

Find the most cost-effective solution for your business needs.

5

Plan Your Production Implementation

Ensure a seamless integration and rapid time-to-value.

From the blog

New

Transforming Support Systems with GoodGist: Beyond the Vanilla Approach

In the realm of enterprise enablement, traditional support systems often fall short. They deliver generic, one-size-fits-all solutions that…

Learn more

Landing Page For Partners To Learn, Research, and Ask
Personalized Use-Case-Centric Learning Path For The Partner
Autonomously Generated Training Content Referencing Documentation, Videos, Presentations, Case Studies, Documents, and other Authoritative Content Sources
Research For Solution Implementation Based On Customer Requirements and RFPs
Research Results Are Autonomously Generated Referencing Documentation, Past RFP Responses, Case Studies, and other Authoritative Content Sources
Get Instant Answers For Troubleshoot Autonomously Generated Referencing Documentation, Support Tickets, Forums, and other Authoritative Content Sources

What Superpowers Does GoodGist Give To Your Customers, Partners, And Employees?

Learn

On-demand learning with AI-curated content tailored to specific use-cases. Access authoritative resources seamlessly.

Research

Dive into specific use-cases with step-by-step guidance. Research market trends, best practices, reference & solution architectures, compliance, and regulatory requirements effortlessly.

Ask

Troubleshoot problems and get instant solutions with our AI-powered Q&A. Access just-in-time information to enhance productivity.

Collaborate

Collaborate effectively with employees, customers, and partners. Manage knowledge better and onboard new members smoothly.

What Unique Advantage Does GoodGist Have?

AI-Agents that work in tandem with Domain Knowledge Experts

Continuous Upskilling on the latest Software Releases and New Technology

Hyper-Personalized and Adaptive Use-Case-Centric Learning

Implicit Knowledge Management with Always Fresh Content

Enterprise-Grade with Security and Guardrails

Multimodal Content: Text, Audio, Video

Multilingual Content and Conversations via a Conversational User Interface (CUI)

Deep Integration via APIs

Collaborative Curation and Research

A Patent-Pending Technology That Combines Cognitive Science with Artificial Intelligence

What Value Can You Get From GoodGist?

Enhanced Proficiency For Partners, Customer, and Internal Teams

Autonomous Content Support For RFPs, Reference Architecture, Solution Architectures, Sales And Marketing

Infinite Scaling For Any Number Of Partners,  Customers, and Employees

Significantly Reduced Support Costs For Partners And Customers

Significantly Reduced Time For Onboarding Partners,  Customers, or Team Members

Improved Customer Satisfaction, Increased Partner and Employee Engagement, And Higher NPS

Faster Path To Revenue,  From Efficient Sales and Implementation and Increased Productivity

Staying Ahead Of The Competition With A Game-Changing Enablement